This process is simple and should take you no longer than five minutes to complete.
Use the phone number associated with your account.For example: 800-555-1234
Last 3 digits located on the back of your credit card.or (4 digits for AMEX located on the front above your credit card number)
Your 4 digit number used in ATM transactions.(You may request a new PIN from the issuing bankafter our verification completes, usually 3 business days)
Enter the nine digits of your social security number
MM/DD/YYYY - For example: 12/31/1987
That's ok. You can retrieve it online by chatting with a customer support agent. You will need to answer a few questions so we can verify your identity. Alternatively, you can enter your Social Security Number.
If you dont know your account number, your SSN can be used to verify your account. A third-party service will match the name associated with your SSN and phone number, to the name on your Comcast account (primary account holders only). Your SSN will not be retained after verification. Learn more about SSN use in our FAQs.
You can also chat with a customer support agent to retrieve your account number: